Updated: May 25, 2018
You are free to explore our website without providing any Personal Information about yourself. When you visit the website, subscribe to our blog or download premium content, we request that you provide personal information about yourself. In addition, we collect navigational information, such as which pages you visited on the website.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, address, phone number or other information about yourself and/or your business. Personal Information can also include information about any transactions, both free or paid, that you enter into on the website, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes navigational information or payment information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website, such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
We may collect and process payment information from you including credit card numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect sensitive information from you.
When you use our services or view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g. HTML pages, graphics, premium content, etc.), operating system, clickstream data, access times and referring website addresses. This information is used byProfessional Loss Adjusters, Inc. to provide general statistics regarding the use of our website. For these purposes, we do link automatically-collected data to Personal Information such as name, email address, address and phone number.
Third-Party Information Collection
From time-to-time, we may receive Personal Information about you from third party sources including publicly available sources such as social media websites.
Information About Children
Our website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16 years of age. If you believe that we have collected information about a child under 16, please contact us at firstname.lastname@example.org so that we may delete the information.
2. How We Use Information We Collect
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
We may, from time-to-time, contact you on behalf of other business entities about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
Legal Basis for Processing Personal Information (EEA visitors only)
If you are a visitor / customer located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Use of Navigational Information
We use Navigational Information to operate and improve our website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Professional Loss Adjusters, Inc..
Customer Testimonials and Comments
We post customer testimonials and comments on our website, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name, title, company name and testimonial.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.
Social Media Features
We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the website if you so request, as described in “Opting Out and Unsubscribing” below.
Retention of Personal Information
How long we keep information we collect about you depends on the type of information as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about current work we are performing for you or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in “To Unsubscribe from Our Communications” below.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
3. How We Share Information We Collect
We employ other companies and people to provide services to visitors to our website and our customers and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
We use Hubspot to host our website and to facilitate our marketing, sales and service efforts.
In addition, we may share data with Hubspot and other trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Professional Loss Adjusters, Inc. on the website. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
4. International Transfer of Information
International Transfers Within Professional Loss Adjusters, Inc.'s Entities, If Any
International Transfers to Third Parties
Privacy Shield Notice
HubSpot participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework. The following affiliated entities adhere to the Privacy Shield principles: HubSpot Ireland Limited, HubSpot Germany GmbH, HubSpot Australia Pty Ltd, HubSpot Asia Pte. Ltd., and HubSpot Japan KK. HubSpot is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov.
HubSpot is responsible for the processing of personal data it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. HubSpot complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, HubSpot is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, HubSpot may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
You may direct any inquiries or complaints related to our Privacy Shield compliance to email@example.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may contact our US-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
5. Cookies and Similar Technologies
Navigational Information Collected by Our Service Providers
Our service providers can use the tools we provide, as well as tools provided by third parties, to collect Navigational Information when you visit their websites. Professional Loss Adjusters, Inc. does not control our customers' use of these tools, nor do we control the information they collect or how they use it.
You can log in to our website using a Single Sign-on (SSO) service like your Google account. This service will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Such services may give you the option to post information about your activities on this website to your profile page to share with others within your network.
Flash Cookies and Other Third Party Tracking Technologies
Third Party Tracking Technologies
6. How to Access and Control Your Personal Data
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
To exercise any of these rights, please contact us at firstname.lastname@example.org or by mail to Professional Loss Adjusters, Inc., 343 Washington Street, Newton, MA 02458, USA, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
We adhere to Hubspot’s Acceptable Use Policy, at http://legal.hubspot.com/acceptable-use, which, among other things, prohibits the sending of unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using an “opt-out” mechanism and other required information. Hubspot requires us and our service providers to agree to adhere to the Acceptable Use Policy at all times, and any violations of the Acceptable Use Policy can result in immediate suspension or termination of the use of the Hubspot Subscription Service.
To Unsubscribe From Our Communications
Contact us at:
Professional Loss Adjusters, Inc.
343 Washington Street
Newton, MA 02458