Business Claims

Besides traditional phases of recovery—building damage, equipment and inventory—
we also specialize in:
  • advising your claim management team 
  • integrating the claim with the restoration efforts to ensure efficient results 
  • formulating solutions to minimize any business interruption 
  • tailoring systems that comprehensively capture and segregate all related expenses
Beyond achieving a fair settlement for you, we can also help: 
weigh the benefits of updating vs. replacing damaged property or inventory 
  • mitigate future losses 
  • maintain good relations with your insurance company

A pharmaceutical manufacturing facility, located near a residential area, suffered a major explosion. City officials refused to grant a permit to rebuild. In addition, it would have taken two years to obtain FDA approval to move the facility to another location and the company would have gone bankrupt. 

We negotiated with the insurance company, which agreed to a special coverage provision in the Extra Expense policy to buy a competing company, giving the client a facility in which to manufacture their product, resulting in a larger market share and a thriving business. Without our help, the client would have gone out of business.

In most circumstances, our primary responsibility is to adjust an insurance claim on the basis of getting compensated for what was there before the loss.

In this case, we adjusted the building, personal property (contents) and business interruption claims for a fire that damaged this restaurant.

To complicate matters, this restaurant was sited on conservation land, and local authorities demanded extensive code upgrades before they would issue the necessary permits. We spent a great deal of time working closely with the building contractors, code officials and insurance company to ensure that the code upgrades would be covered, and that the contractors’ documentation was sufficient to support reimbursement of the additional work necessary to cover the code upgrades.

Lack of documentation is a major reason most claims are not paid in full. As a result of our diligence, the entire claim was paid and the restaurant owner was very pleased with our efforts.

This New Hampshire lumber company lost its extensive showroom and production facility in a devastating fire. Most of the contents were completely destroyed, which made it challenging to inventory everything that was in the building prior to the fire.

Total losses are harder to adjust than partial losses, because it is difficult to document and prove what was there. Books and records seldom list all of the building’s items and their values. We spent a great deal of time working with the business owner to prove the extent of all the aspects of the loss.

A dental office was destroyed when its building suffered a major fire. With our assistance, the dentist was able to move to a modern building in a better location. The insurance company paid for the improvements in the new building, as well as the loss of income and the value of the damaged contents in the original office.

A yacht club suffered a devastating fire that resulted in a total loss to the club and pilings under the club, and substantial loss to the docks. The insurer initially tried to deny coverage for the pilings under the club. Working with the agent, we persuaded the insurer to provide coverage. The lawyer who represented the club said that we were not entitled to the supplemental coverages in the policy. In fact, the amount we collected for these coverages more than covered our fee. As a result, the club was able to rebuild the facility and resume business operations.

An extensive flood from a broken pipe in a renovated mill building caused a newly-opened cross-training facility to nearly shut down its operations. Shortly after we began working on this claim, we discovered the insurance policy contained a clause that allowed us to help the owner get the business back up and running immediately. This prevented a potential long-term closure and demise of the new business. Instead, we were able to help the gym owner immediately repair the damage and keep his business open during the process.

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We perform these functions so you can focus on recovery:
  • fully review your insurance coverage
  • determine policy compliance issues
  • develop a claim management plan
  • evaluate and quantify the magnitude of the loss
  • facilitate interim payments
  • coordinate all inspections and audits required by your insurance company
  • identify the most qualified specialists to develop and support your claim
  • complete all property valuations (replacement/repair costs, stock valuations, work in process)
  • evaluate production and sales trends to forecast business interruption
  • assemble comprehensive claim presentations with supporting data and expert reports
  • support the claim management team throughout the recovery
  • expedite the entire process