Many insurance companies have changed their procedures regarding Personal Property (contents) claims in homes and condos. The objective, in part, is to save money to offset losses due to the downturn in the economy. Years ago, it was customary for us to prepare a list of damaged items with prices for the adjuster to review. Now, inventory services have come into existence to do the work directly on behalf of the insurance companies. This follows the trend in insurance claim departments to control the claim at the management level instead of trusting and relying on their own field adjusters.
On the surface, this seems like a good idea. After all, why not hire an inventory specialist who will do the dirty work of itemizing personal property? Presumably, this person will save the insurance company money by working at a lower hourly rate than an adjuster. However, the actual results are not beneficial to the policyholder for a number of reasons.Read More