AboutLeonard Theran, SPPA

Leonard Theran, SPPA, earned a BS degree in Mechanical Engineering from MIT and an MBA from Stanford University. He has more than 35 years insurance adjusting experience and has also earned the SPPA (Senior Professional Public Adjuster) designation. He is past-President of the Massachusetts Association of Public Insurance Adjusters (MAPIA) and has served on the Board of the National Association of Public Insurance Adjusters (NAPIA) and CAI-New Hampshire. He has also qualified as an expert witness and has been a featured speaker before several organizations including FPCC, the Risk and Insurance Management Society, the Institute of Real Estate Management and Lorman Education Services.

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Posted by Leonard Theran, SPPA

Sep 15, 2018 7:27:01 PM

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Secrets of a Public Adjuster: What Really Happens After A Major Disaster?

Insurance companies are under tremendous pressure to respond to a claim as soon as possible. However, they have reduced the number of their property adjusters in recent years, and when a major calamity occurs such as  Hurricane Florence, they have to bring in adjusters from out-of-state to write an estimate for the cost of the repairs. The technical term for these adjusters is “Cat Adjusters,” which is short for “Catastrophe Adjusters.”

These Cat Adjusters wait for a widespread disaster to hit, such as hurricanes. They then work very hard for a few months and then move on to the next disaster, wherever it may be.
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Topics: insurance claim, public adjuster, loss, hurricane, flood, water damage

Posted by Leonard Theran, SPPA

Dec 12, 2017 8:13:00 PM

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Underinsured & Out of Time

West Valley Shopping Center on River Street in Fitchburg, Massachusetts, was home to Alexander Academy, a thriving cosmetology and barber school.

On the night of March 4, 2015, a four-alarm fire destroyed the entire shopping center, resulting in a total loss for not only the school’s owner, Phyllis Gertsios, but her mother, who owned the plaza.

Gertsios quickly discovered that her insurance policy would only cover a small percentage of the school’s contents, which totaled more than $300,000.

But’s that’s not all.

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Topics: public adjuster, Fire Loss, Commercial insurance claim

Posted by Leonard Theran, SPPA

Sep 5, 2017 7:40:00 PM

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The Hurricane Has Hit. Now What Do You Do?

By now, we are all well aware of the unprecedented damage that has been caused by Hurricane Harvey in the Houston, Texas area. And, now there is news of another impending disaster. Hurricane Irma is heading for the U.S., and is a very large Category 5 storm with the potential to wipe whole cities off the map. 

With this in mind, I would like to provide some guidance with respect to dealing with damages caused by a disaster of this magnitude. Here is a list of some of the things you should do, along with some advice on how to deal with losses to your property and contents.

Okay, so you have three-to-four feet of water in your home or building. What should you do?

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Topics: public adjuster, insurance claim, hurricane damage

Posted by Leonard Theran, SPPA

Mar 9, 2017 9:04:00 PM

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4 Things To Do If You Have a Water Damage Insurance Claim

After several extraordinary winters of snow and ice, there have been tens of thousands of homes and other buildings that have suffered damage from ice dams and subsequent water damage. Here is our opinion of what you should do to deal with this situation.

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Topics: public adjuster, water damage, ice dam

Posted by Leonard Theran, SPPA

Mar 2, 2017 11:32:00 AM

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How Public Adjusters Deal with Difficult Inventory Insurance Claims

Many insurance companies have changed their procedures regarding Personal Property (contents) claims in homes and condos. The objective, in part, is to save money to offset losses due to the downturn in the economy.

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Topics: inventory claims, public adjuster

Posted by Leonard Theran, SPPA

Jan 20, 2017 7:45:00 PM

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Public Adjuster Michael Creed Joins the PLA Team


Professional Loss Adjusters, Inc. is pleased to announce that Michael Creed has joined the firm's Newton, Massachusetts office.

Michael is a 1983 graduate of St. Anselm College and resides with his family in Medway, Massachusetts. After graduating from college, he served as an officer in the United States Marine Corps. A Licensed Public Adjuster since 1990, he is currently licensed to adjust losses in Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Vermont, Florida and South Carolina.

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Topics: public adjuster, insurance claims

Posted by Leonard Theran, SPPA

Oct 5, 2016 7:03:00 PM

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Time Is Running Out To File Ice Dam Insurance Claims

Ice dams caused extensive water damage in every room but one in this Brookline, Massachusetts home. The insurance company's initial settlement was ridiculously low. Without the work of Professional Loss Adjusters, the homeowners would never have been able to restore their home to its original condition.

Massachusetts Public Adjuster Urges Insurance Companies to Extend the Statute of Limitations on Ice Dam Claims

Leonard Theran, President of New England’s oldest and largest public adjusting firm (representing property owners who have insurance claims) is urging insurance companies to address lingering issues that are a result of the winter of 2015’s record snow and ice event. The winter of 2015 entered the record books as one of the most severe winters in the Northeast, with more than $2.4 billion in insurance claims filed as a result of the unprecedented 110+ inches of snowfall to the region. Ice dams accounted for the majority of the losses.

“It is hard to imagine, but we are still getting calls for help with claims for water damage caused by the ice dams from the winter of 2015. Nearly two years later, many homeowners are just now getting bids from contractors to repair damages. These homeowners are learning that the settlement they received from their insurance company is not nearly enough to cover the cost of repairs,” noted Theran.

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Topics: insurance claim, statute of limitations, ice dam, water damage

Posted by Leonard Theran, SPPA

Sep 8, 2016 9:30:00 AM

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5 Ways Property Managers Can Be Paid in the Event of an Insurance Loss


 It’s the call every property manager hates to receive: the first notification of what will turn into an insurance loss for the client. Sometimes it comes late at night or in the wee hours of the morning. Depending on the severity of the loss, it signals the beginning of what could be months of work above and beyond the normal scope of the job.

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Topics: insurance claim, Fire Loss, property manager

Posted by Leonard Theran, SPPA

Jun 9, 2016 7:00:00 PM

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Why Fire Damage Doesn't Have To Ruin Your Life


According to the National Fire Protection Association (NFPA):
In 2014, there were 1,298,000 fires reported in the United States. These fires caused 3,275 civilian deaths, 15,775 civilian injuries, and $11.6 billion in property damage. The NFPA offers these additional staggering statistics:

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Topics: public adjuster, insurance claim, Fire Loss

Posted by Leonard Theran, SPPA

Mar 16, 2016 2:40:01 PM

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Michael Garofalo Joins PLA


Professional Loss Adjusters, Inc. is pleased to announce that Michael Garofalo has joined the firm's Newton, Massachusetts office.

A former claims service specialist and
field property adjuster with an established insurance company, Michael has extensive experience in the construction industry and is a licensed home improvement contractor in the Commonwealth of Massachusetts. In addition, he is certified in water damage restoration. Michael holds an Associates Degree in Business Administration Management from Massasoit Community College and a Bachelors Degree in History from Bridgewater State College.

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Topics: public adjuster, insurance claims, ice dam